Frequently Asked Questions at OBC
Can I have a Subsidized Rate visit?
Yes, we do offer OHIP Subsidized Rate Consults with a valid referral and health card numbers on file.
Please book your preferred appointment and we will do our best to help you request a valid referral if needed.
Parents are invited to book their own appointments until they are symptom free and on their way to meeting their lactation and feeding goals. New breast or nipple pain? New feeding concern?
Can you help with latch, nipple or breast pain, tongue ties, mastitis, pumping, weaning and more?
Yes. We are a network of skilled, experienced professionals providing evidence-based breastfeeding support across Ontario. We're here to help!
Our IBCLCs have all gone far beyond the basics in breastfeeding support and attained advanced skills and professional education in multiple areas of lactation.
We are the experts in managing complex breastfeeding and lactation issues. You and your baby cannot be treated separately just yet. The care provided to one of you impacts the other - our IBCLCs prioritize and support you both as a dyad - a single unit - and we have your back.
How do I prepare for a Virtual Visit?
It is helpful if baby is ready to eat at our appointment. Having a laptop, device stand, or a helper available during your appointment makes it easier for us to see your latch.
Before your appointment we will send you an email with instructions and a link. If it isn’t in your inbox please check your Promotions and Junkmail boxes.
Please use WiFi and not your phone data, unless you have better reception on data. You may have to power down/disconnect from wifi all other devices and sit near your wifi router for best signal. Please make sure your device is fully charged or plugged in, and not on battery saver mode.
When it is time for your appointment please go back to the Email and CLICK the "Start eVisit" Button. Thank you for your patience, your Consult will begin as soon as possible.
When should I book my Prenatal Breastfeeding Class?
Please book your Prenatal Breastfeeding Class at least one month before your due date if possible. Running out of time? Please book your class ASAP. We look forward to helping you prepare to meet your lactation goals!
Can I have a FREE visit? Shouldn't OHIP pay for my entire visit?
We believe that you deserve IBCLC care at ZERO COST out of pocket to families, and we continue to work with our partners to forge pathways toward fully subsidized IBCLC consults. To this end, we are so pleased to be able to offer you a Subsidized Rate, a valid referral and Ontario healthcards is all that's required.
For those experiencing barriers to affording full IBCLC care, we are pleased to offer lower Subsidized Rate options. For more information on requesting a referral to qualify for a lower Subsidized Rate please click here
Please book your preferred consult and we will do our best to help you request a valid referral if needed.
Our gratitude is extended to our client's generous supporters like partners, grandparents, siblings, extended family and friends who buy gift certificates in any amount. We see how your invaluable support helps our clients reach their lactation and feeding goals every day.
Some families submit their lactation consult receipts (provided following all consults) to their private insurance plans including health spending accounts, for reimbursement. Please contact your insurance provider to see if lactation consults are covered by your insurance policy.
For more information on consult types, insurance policies, and gift certificates click here
What is your Cancellation, Payments and Changed Appointments Policy?
Please Play Nice Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioner's day that could have been given to another family. As such, we require 48 hours notice (2 full business days, not including weekends or holidays) for any cancellations or changes to your appointment. Cancelled appointments with less than 2 business days notice are subject to the full visit fee. Cancelled appointments with more than 48 hours notice (2 full business days, not including weekends or holidays) are subject to a $20+HST cancellation fee.
Rescheduling appointments with more than 48 business hours may be done at no charge. Rescheduling fees do not apply if due to Physician or LC unavailability. Refunds are subject to a $20.00+HST admin fee. In the event of a non-sufficient funds (NSF) occurrence, a fee of $20+HST will be charged.
Without a VALID referral or health card number on file, patients will not be eligible for an OHIP subsidized consult with the physician and if they choose to keep the appointment they will be automatically charged the non-subsidized rate to see the IBCLC only. Patients must commit to ensuring parent and baby(ies) will be in attendance for 60 minutes during subsidized appointments and seen by the physician unless not yet born, or consent to paying the non-subsidized rate for a consult with the IBCLC only.
Need Help? text only 877-822-1105
Lactation Consults & Prenatal Breastfeeding Classes
For quickest service please Book Now Online : )
Ontario Breastfeeding Clinic
text only 877-822-1105 fax 1-833-615-1113 admin@ontariobreastfeedingclinic.ca You should anticipate a reply to text/email messages by next business day.
Clinic Hours
Open today | 09:00 a.m. – 05:00 p.m. |
Monday - Friday
9am - 5pm
By Appointment Only
Closed Stat Holidays
Need help?
You and your baby deserve A FULL HOUR with an IBCLC and a Physician Specializing in Breastfeeding Medicine (with valid referral) at an OHIP subsidized rate.
You are welcome to BOOK NOW online to save your spot immediately, or contact us for assistance and a human admin will return your message during business hours.